Can I return or exchange an item?
If you want to return or exchange an item must meet the following requirements before sending the product:
1 Gender must be in perfect condition.
2 In the event that an item is damaged due to improper packaging or otherwise not accept the return.
3. Any exchange or refund must be made before 15 days from you receive the shipment (the date on the receipt of delivery used for the purposes of calculating the period).
Fulfilling these conditions, rollmallets.com reimburse the customer the amount paid for it or replace the goods to the customer on the other that requires applying new amount generated quotes.
You can return items purchased in the following cases:
You have 7 days to return your purchase, as long as the product has not been used and the seal or protection is not broken. You must remember that according to the Distance Selling Act, you who will have to pay the transport costs. To return an item you must send it to C / Capitán Cortés No. 28 – 12530, Burriana, Castellón.
Defective Items: If the product you have received is defective in any, we will exchange at no cost to you. Just email us to tell us what item you have problems and we will send you a label that should be printed. Pack the defective item along with a note with your name, phone and problem with the item, and send the package to C / Capitán Cortés No. 28 – 12530, Burriana, Castellón.
Olvices not be labeled that we have sent to you do not have to pay for shipping. Once we have checked the item and determined that indeed this is a defect and not caused by misuse, we will replace it at no charge to you.
We try by all means to achieve complete customer satisfaction. However we ask you to understand that due to the nature of the products we sell, we can not accept returns of items that have been used or whose seal or protection has been broken, except in cases where the item has any damage or does not function correctly.
What happens if an item appears with a break?
It is very important that at the time of receipt of goods to ensure that the package is in good condition and no cracks, dents, etc are appreciated.
In case of any visible abnormality shall so state in writing to sign the delivery note. However, if when you unpack your order notes an article in defective condition (cracks, etc.) should notify us immediately. With brevity, we will replace the goods rollmallets.com prepaid, always returning damaged merchandise.
Is there a warranty products? Is my order insured during shipping?
Roll Sticks Mallets are made with the best materials in the event of any problems contact us via mail: firstname.lastname@example.org and attend to your request.
Yes. Rollmallets.com ensures 100% of the value of their trophies ensuring any damages or losses during shipping. This insurance is included in the price of postage.
How long does it take to receive my sticks?
In Rollmallets.com, once the order is confirmed, we will prepare and between 7 and 10 working ship the items to the address provided.
Packages are usually delivered in 24/48 hours (counting days) after leaving our store.
If delivery order is urgent, please contact us via email (email@example.com) to manage agile your request.
For services in Canary Islands, Balearic Islands, Ceuta, Melilla, Andorra and Portugal consult with us.
How can I know if I placed the order successfully?
Once you make the order, we will send you an e-mail confirmation, and from that time we will inform you about the status of your order.
What if the carrier fails to make delivery by absence of the recipient?
The delivery will be made in the direction indicated by the carrier customer.The was witnessing at home acordado.En absence, try by various means (phone call to specified number, etc.), Deliver the goods and if you do not get it will leave a notice indicating a telephone number for the recipient to make direct contact with the porter company in order to proceed with a second delivery.
How to buy?
Buy through ROLLMALLETS.com is simple. From the main page of our website you can access the files of the different products, select the ones you are most interested in and add them to the shopping cart.
Upon completion of your order will be confirmed by pressing the “Checkout” process by providing the data. If not the first time buyer, your data has been recorded so you only need to enter your username and password.
Through our customer service may ask any questions addressing firstname.lastname@example.org.
How can I cancel or change an order?
If you just made a purchase and you made a mistake you can send us a message via the web or e-mail to email@example.com and make every effort to cancel or change your order.
In the event that the order has been shipped, you must return the package to C / Capitán Cortés No. 28 – 12530, Burriana, Castellón.
In this case recalls that according to the Distance Selling Act, you who will have to pay the transport costs.
Will I receive an invoice?
Of course, once your order has been shipped, you will receive the invoice via e-mail.
Can you place orders by phone?
Why use Pay-Pal?
For various positive reasons:
a) PayPal is safe: securely stores your financial information and protect it with security systems and fraud prevention market leaders. Along with this, with PayPal your financial details are never shared with the seller.
b) PayPal is quick and easy: no need to enter the details of your card or bank account to pay as you will only need your email and password.
c) PayPal is flexible: you choose how to pay (credit card, debit card or bank account).